Frequently Asked Questions

Everything you need to know about your PCH shopping experience, orders, and rewards.

Do I need to make a purchase to enter a PCH sweepstakes?

No, a purchase is never necessary to enter or win a PCH sweepstakes. Buying products from our online store will not increase your chances of winning.

What are the available payment methods for my order?

We offer flexible payment options, including major credit cards (Visa, Mastercard, American Express, Discover) and a 'Buy Now, Pay Later' option for many items, allowing you to pay in installments.

How long will it take for my order to ship?

Standard shipping typically takes 7 to 10 business days. Once your order is processed, you will receive a confirmation email with tracking information to monitor your delivery.

What is the PCH return policy?

We offer a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the item within 60 days for a full refund or exchange, excluding shipping and handling fees.

Is my personal and payment information secure?

Yes, we use industry-standard SSL encryption and secure payment gateways to ensure that your personal data and credit card information are protected during every transaction.

How do I track my order status?

You can track your order by visiting the 'My Account' section on our website or by clicking the tracking link provided in your shipping confirmation email.